Privacy policy.
Effective Date: 1 JULY 2025
At Travel Project, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect the following types of personal information:
Full name, date of birth, contact details (email, phone, address)
Passport details and travel documentation
Payment and billing information
Travel preferences, dietary requirements, and special requests
Business information (for corporate clients)
Website usage data (cookies, IP addresses, etc.)
We only collect sensitive information (e.g. health or disability details) with your consent and only when necessary to deliver our services.
2. How We Collect Your Information
We collect personal information in several ways, including:
When you make a travel enquiry or booking
Through forms on our website or social media platforms
When you subscribe to our newsletter or promotional emails
Through phone calls, emails, or in-person consultations
When you participate in surveys or competitions
3. Why We Collect Your Information
We collect and use your information to:
Provide and personalise our travel services
Process bookings and payments
Communicate with you about your travel plans
Send newsletters, updates, or marketing offers (you can unsubscribe at any time)
Comply with legal obligations and industry requirements
4. Disclosure of Your Information
We may share your personal information with:
Travel suppliers (airlines, hotels, tour providers, insurance providers, etc.)
Third-party service providers (e.g. payment processors, IT support)
Our team of independent travel designers and concierges, where applicable
Government agencies or regulatory authorities when required by law
We only share what is necessary to facilitate your travel or meet our legal obligations. Where possible, we ensure our partners comply with privacy standards.
5. International Disclosure
As a travel business, your personal information may be disclosed to third parties located overseas to facilitate travel arrangements. These parties are typically located in destinations relevant to your booking and may not be subject to the same privacy laws. By providing us your personal information, you consent to this disclosure.
6. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure. This includes:
Secure digital platforms (e.g. Tramada, HubSpot, encrypted email)
Limited internal access and training for staff and contractors
Secure payment processing and data management systems
If we no longer need your information, we securely destroy or de-identify it.
7. Accessing and Updating Your Information
You have the right to access or update the personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity.
8. Cookies & Website Analytics
Our website may use cookies or tracking tools to improve user experience and analyse traffic. This may include Google Analytics and other platforms. You can adjust your browser settings to refuse cookies if you prefer.
9. Direct Marketing
We may send you marketing communications that we think you'll love — but only if you’ve opted in. You can unsubscribe at any time using the link provided in each email.
10. Contact Us
If you have any questions, feedback, or concerns about your privacy or this policy, please contact:
Melbourne Travel Project Pty Ltd
Email: hello@travelproject.au
Phone: +61659720434
Website: https://www.travelproject.au
11. Complaints
If you believe we have breached your privacy, please contact us. We take complaints seriously and will investigate promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).