Terms of Service

Effective Date: 1 July 2025

By booking travel services through MelbourneTravel Project Pty Ltd (“we”, “our”, “us”), you agree to the following Terms & Conditions.

1. Our Role

Travel Project operates as a travel agency, curating and facilitating travel experiences in partnership with a global network of travel suppliers and service providers.

Some bookings may be managed directly by our in-house team; others may be facilitated by independently contracted travel designers operating under ROAM by Travel Project. In these cases, your agreement may be handled by the individual ROAM advisor, and they are responsible for the advice and services they provide under their own ABN and insurance coverage.

All ROAM advisors are required to uphold the same service values and professional standards as the wider Travel Project brand.

2. Booking & Payments

All prices are quoted in AUD unless stated otherwise.

A non-refundable planning fee may apply and will be disclosed upfront.

Payment terms are outlined on your invoice and are subject to supplier terms.

Bookings are confirmed only once payment is received and confirmed by the supplier.

3. Changes & Cancellations

Any changes or cancellations requested by you may incur fees imposed by suppliers.

While we will assist where possible, all changes are subject to availability and third-party terms.

Cancellation policies vary by supplier and will be outlined at the time of booking.

4. Travel Insurance

We strongly recommend travel insurance for all travellers. Travel Project can assist in arranging a policy, but it is your responsibility to ensure your cover suits your needs and travel plans.

5. Passports, Visas & Health

It is your responsibility to ensure you hold valid passports, visas, and meet all health or vaccination requirements for your destination(s).

We can offer guidance, but ultimate responsibility lies with the traveller.

6. Liability

Travel Project acts as an agent for third-party travel providers and does not provide the services directly. We are not liable for acts or omissions of suppliers including airlines, accommodation providers, or ground operators.

Where your booking is made via a ROAM advisor, Travel Project is not liable for the advice, recommendations, or service delivery of that advisor. Each ROAM advisor operates independently and is responsible for the management of their own bookings and client relationships.

7. Privacy

We collect personal information to facilitate travel arrangements and deliver high-quality service. Your information may be shared with third parties where required (e.g. airlines, hotels, insurers). All data is handled in accordance with our Privacy Policy.

8. Jurisdiction

These terms are governed by the laws of Victoria, Australia. By using our services, you submit to the jurisdiction of the courts of Victoria.

Questions?

If you have questions or concerns about your booking, please contact:

📧 hello@travelproject.au